Fix Conversions · Treatment Coordinator Training
Treatment coordinator training
that never stops.
The single biggest lever you can pull on practice growth isn't more leads. It's converting more of the ones you already have. TIO trains and supports your TC continuously, and when turnover happens, we get the next one up to speed fast.
What makes TIO different
We are not
one and done.
Most TC consultants follow the same pattern: come in, watch a consult, give feedback, leave. Six months later nothing has changed, because one visit doesn't change a habit, and the consultant doesn't know your practice well enough to give advice that actually sticks.
TIO works with your TC on an ongoing basis. We know your systems, your scripts, your patient mix, and your pricing. When something isn't working, we can see why, because we've been in the room.
We know your practice inside out.
Because we work with you continuously, we understand your systems, your scripts, and the specific objections your patients raise. Our feedback is specific to you, not generic advice that could apply to any practice.
Staff turnover doesn't set you back.
When a TC leaves, the training you've invested walks out with them. Because TIO holds the knowledge of your systems and standards, a new TC can be brought up to speed quickly, without losing the gains you've already made.
Continuous improvement, not a one-off event.
Skills erode without reinforcement. Regular sessions mean small issues get caught early, good habits are locked in, and your TC keeps improving rather than plateauing after an initial workshop.
How TIO trains your TC
In practice. Online. On stage.
In-Practice Observation
TIO comes into your practice to watch your TC in action: real consults, real patients. We assess how treatment is presented, how objections are handled, how the close is managed. The feedback is specific, immediate, and grounded in what actually happened in the room.
Online Training Course
TIO's full TC training course is available online: a structured curriculum covering every stage of the consult, from building rapport through to handling financial conversations and closing treatment. Available when your TC needs it, including for onboarding a new team member.
Conferences & World-Class Trainers
TIO runs TC-specific conferences featuring the world's leading treatment coordinator trainers. Your TC gets access to the best thinking in the field: proven techniques from the practitioners who have trained thousands of TCs globally.
Online training
New TC.
Same standards.
A structured online curriculum built specifically for orthodontic TCs. New starters can work through it before their first consult. Experienced TCs can revisit any module when they need it.
Conferences
We bring the world's best to you. Every year.
TIO runs TC-specific conference sessions featuring the world's leading treatment coordinator trainers. Your TC sits in the room with practitioners who have trained thousands of TCs and seen every objection, every scenario, every practice type.
Laura Cafix Martin
Your Ortho Coach
Michelle Schimmin
TC Trainer
Carol Eaton
TC Trainer
Dr Anil Idiculla
Orthodontist
Dr Glenn Kreiger
Orthodontist
Tracy Martin
Straight Consulting
Dino Watt
TC Trainer
Brooke Oliphant
TC Trainer
Common questions
Frequently asked questions.
Frequency depends on your practice and where your TC is starting from. Newer TCs typically have more regular sessions early on. Established TCs have ongoing check-ins and in-practice visits on a regular cadence. The consistency is what makes it work.
You've invested in leads.
Now invest in the person who converts them.
Book a call and we'll walk you through how TIO's TC training programme works, what in-practice observation looks like, and how the online course fits into your team's development.