Privacy Policy

1. About this policy

This privacy policy applies to the website operated by Grow Dental Pty Ltd (ABN 27 148 917 604), trading as TIO ("we", "us", "our"). We are committed to protecting the privacy of personal information we collect in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

2. Information we collect

We collect personal information that you voluntarily provide to us through forms on this website, including:

• Your name
• Your email address
• Your practice name
• Your practice website address

We also collect non-personal information automatically through analytics tools, including pages visited, time spent on site, browser type, device type, and referring URLs.

3. How we collect information

We collect personal information directly from you when you submit a form on this website, such as the area availability check form or booking request form.

We collect non-personal information automatically using:

• Google Analytics 4 — to understand how visitors use our website and improve our content and user experience. Google Analytics uses cookies to collect anonymous usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• BugHerd — a feedback tool used during website development to collect visual feedback from our team. This tool does not collect visitor personal information.

4. How we use your information

We use the personal information we collect to:

• Respond to your enquiry or request
• Check geographic availability for our services
• Contact you about our services where you have requested this
• Improve our website and services

We will not use your personal information for purposes other than those outlined above without your consent, unless required by law.

5. Third-party services

Personal information submitted through forms on this website is transmitted to and stored in HubSpot, a customer relationship management platform hosted in the United States. HubSpot operates under its own privacy policy and complies with applicable data protection requirements.

We do not sell, rent, or trade your personal information to any third party.

6. Cookies

This website uses cookies to enable analytics and improve your experience. Cookies are small text files stored on your device by your browser. You can control cookies through your browser settings. Disabling cookies may affect the functionality of this website.

7. Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This website is served over HTTPS and hosted on Vercel, which maintains industry-standard security practices.

8. Access and correction

You may request access to or correction of the personal information we hold about you at any time by contacting us. We will respond to your request within a reasonable period.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us by contacting us at the details below. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

Grow Dental Pty Ltd (trading as TIO)
Email: catherine@theinvisibleortho.com

11. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.